Return Policy

30-Day Return Window

You may request a return within 30 days of confirmed delivery.

Before returning any item, please contact us at service@morveniqcosh.com. We will review your request and provide the correct return instructions and return address. Unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return, the item must be:

  • Unused, unwashed, and in its original condition

  • Free from damage, stains, scratches, or signs of use

  • Returned with all original packaging, accessories, and included materials

  • Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot normally be returned:

  • Personalized or customized products

  • Gift cards

  • Final-sale items

  • Used or damaged products

  • Items identified as non-returnable on the product page

  • Products returned without prior authorization

These exclusions do not affect any rights available under applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect all drinkware carefully after delivery. If an item arrives broken, damaged, defective, incorrect, or incomplete, contact us as soon as possible.

Include your order number and clear photos of:

  • The affected product

  • The internal and external packaging

  • The shipping label

  • All damaged or incorrect items received

Please keep the product and packaging until your request has been reviewed. If the claim is approved, we will provide an appropriate replacement, refund, or other resolution.

Return Shipping

Customers are generally responsible for return shipping costs when returning an item due to a change of mind, incorrect selection, or another reason not caused by our error.

If we confirm that an item was damaged, defective, or sent incorrectly, we will provide the appropriate resolution instructions.

Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Deductions may apply if a returned item is damaged, incomplete, used, or missing its original packaging or accessories.

Exchanges

Exchanges are subject to product availability. In some cases, the fastest option may be to return the eligible item and place a new order after the return is approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after the order has entered processing, fulfillment, or shipment.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, contact us at:

Email: service@morveniqcosh.com