Shipping Policy
Order Processing
Orders are processed on business days. Processing time is separate from delivery time and may vary due to product availability, order verification, holidays, promotional periods, or unusually high order volumes.
Once an order enters processing or shipment preparation, changes and cancellations may no longer be possible.
Shipping Methods and Costs
Available shipping methods, shipping fees, and estimated delivery times will be displayed at checkout based on your destination and order details.
Delivery dates are estimates only and are not guaranteed.
Tracking Your Order
When tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.
Tracking updates may take some time to appear after a shipping label is created. Some carriers may only update tracking at certain delivery stages.
Delivery Delays
Deliveries may be delayed by carrier operations, customs inspections, weather, holidays, transportation disruptions, remote destinations, or other circumstances outside our control.
We will provide available information when possible, but carrier transit times cannot be guaranteed after an order has shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after processing has begun.
Additional shipping charges may apply if an order is returned, delayed, misdelivered, or reshipped because of an incomplete or incorrect address provided by the customer.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are determined by local authorities.
Lost, Stolen, or Delivered Packages
If tracking shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.
If tracking shows the package as delivered, please first check your mailbox, delivery area, building reception, household members, neighbors, and the carrier.
The resolution of lost, stolen, delayed, or delivered-package claims depends on the shipment circumstances and the carrier’s investigation procedures.
Split Shipments
Items from the same order may occasionally be shipped in separate packages. These packages may arrive at different times and have separate tracking numbers.
Contact Us
For questions about shipping or delivery, contact us at:
Email: service@morveniqcosh.com